Duties of a receptionist in a hotel pdf

He or she has the duty to offer valuable information regarding accommodation and services. A hotel maintenance person will ensure that just about everything in the hotel is in proper working order. Welcomes patients and visitors to the medical office by greeting patient and visitors in person and on the. Ability to work courteously and effectively in a multitasked, serviceoriented environment. Volunteer receptionist job description description under the supervision of the office administrator, the receptionist will be responsible for supporting various administrative projects and daytoday duties for the organization. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. This sample hotel receptionist experience letter shows how to build a work exp.

You are the face of the hotel so having a friendly and courteous manner is vital. On a daily basis, receptionists greet clients or customers in person and on the phone. Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the. Front desk early shift check list for receptionists. Complete hotel receptionist job description clearly details the duties and responsibilities of a hotel receptionist.

Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. We are looking for a receptionist to be responsible for greeting clients and visitors to our office. This receptionist job description template can be customized for medical, hotel, or another front desk job. Hotel receptionist job description sample template this free hotel receptionist job description sample template can help you attract an innovative and experienced hotel receptionist to your company. Office support staff nonexempt, parttime department. Pdf duties and responsibilitie of hotel staff vivek. While performing the duties of this job, the employee is regularly required to sit. He or she has to perform the administration tasks as well.

So youre one of the most critical members of our team, and were committed to. This hotel receptionist job description provides all the information you need to gain an in depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Receptionists assume the responsibility of receiving visitors to an organization in person. Receptionist job description sample this receptionist job description sample can assist you in creating a job application that will attract candidates who are qualified for your front desk job. Volunteer receptionist job description description. It shows a list of important duties, tasks, and responsibilities usually carried out by people working in that position. The receptionist, after greeting visitors, directs them to the person, office or. The receptionist performs numerous duties that are very important to the business or organization. In our previous article entitled the duties of a receptionist we took a look at who a receptionist is and the most common duties of a receptionist. Job description receptionist receptionist job description. The receptionist, reporting to the vice president of human resources, will be responsible for answering incoming calls, directing calls to appropriate staff, mail distribution and providing additional clerical support. Although receptionist duties can vary somewhat by employer and industry, there are common skills and qualities of a receptionist that are necessary for any job. All documents are provided in pdf format but we are happy to email you a word version.

Provide guidance to clients on the procedures at the spa. Perform receptionist duties answering phone in a professional, be the first to see new receptionist admin jobs. The hotel receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel s vision and values on customer satisfaction. Other tasks will be assigned as needed, including fixing or replacing toilets, piping, room appliances and vacuums. A receptionist serves as the face of a business and does a lot of behindthescenes work as well. This hotel receptionist job description provides all the information you need to gain an indepth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Receptionists perform a variety administrative and office tasks. Receptionist june 2010 present responsible for meeting and greeting visitors and providing them with a fist class customer service.

Associate vice president for admission avp department head. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. Hotel receptionist job description sample job description. A receptionist has many duties and responsibilities that are a part of hisher job description. For example, in the hotel industry, the nighttime receptionists role is almost always combined with. Must be able to work both independently and as a team member. To administer all routes of reservations to ensure that room bookings are made and recorded accurately. Preference to experience within the service industry. Receptionists must be organized and detailedoriented.

To ensure all arriving hotel and restaurant guests cars are parked. This is a receptionist job description sample template that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. Has knowledge of commonlyused concepts, practices and procedures within a particular field. Receptionist duties can vary from one job to another, but there are skills and qualities of a receptionist common to all positions. We encourage you to make changes so it suits your specific property much better. Attract the attention of a human resources manager with this hotel receptionist cv template that shows off all of the hospitality skills of a potential employee. Depending on the company, the receptionist job description may include a heavy mix of working with the public and among internal staff. Receptionist job description receptionists support business activities through a variety of tasks including greeting and directing visitors, answering phone calls, and managing schedules. The main purposes of the hotel reception areas staff are to respond courteously to guests.

Rely on instructions and preestablished guidelines to perform the functions of the job. Look no further than this hotel receptionist job description to learn the skills necessary to be successful. Although excellent communication over the phone and by email are important to the reception staff, it is the. Unless you value relationships, you may not work best as a receptionist in a medical environment. This receptionist job description template is optimized for posting to online job boards or careers pages. This pivotal job function requires a range of skills to successfully perform all the activities associated with a receptionist position. Prepares a summary of cash, check, and credit card activities, reflecting the hotels financial performance for the day.

The hotel receptionist job is often referred to as a front desk agent. Front office front desk job description for hotel resorts. Also check our job interview tips and be prepared to answer some of the though questions, before you are called. Receptionist job description duties, responsibilities. Hotel receptionist job description template free ziprecruiter. Hotel receptionist cv template, greeting guests, personal skills, customer service. Receptionist job description and person specification. Use this professional created receptionist job description example to gain some inspiration on how to best craft your job description. At least 23 years experience as a corporate receptionist in a clerical or administrative role required. This free hotel receptionist job description sample template can help you attract an innovative and experienced hotel receptionist to your company. Often an entry level position, hotel receptionists report to the front office or hotel manager. Receptionists can be responsible for greeting visitors, routing calls, and maintaining office supplies. This check list is only a guidance of what tasks are done by receptionists in bigger hotel chains.

According to the united states department of labor, the number of receptionist. Hotel front desk agent job description squarespace. Open the offices in the morning and lock the front door in the evening. The receptionist s ability to create a good first impression is an important component of the businesss overall success. Find out the core skills needed to work at a hotel. A receptionist s major duty is to receive and entertain visitors. The duties, tasks, and responsibilities of most hotel receptionists are listed in the sample job description below. Inform guests of the services and accommodation rates in the. Hotel receptionist duties, skills, job description template.

Hotel receptionists greet incoming guests and welcome them to the hotel. In most offices, the receptionist is the first person that visitors encounter, so they should have an outgoing personality and strong interpersonal skills. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. Receptionist job description job description examples. It is the receptionist whom clients will approach in the first place, regarding any information about the hotel. Front desk night auditor night cashier job description. An employer would expect to see specific foundational duties and skillsets within a hotel receptionist resume. Essential duties and functions performs a variety of secretarial duties in support of the administrative activities, operations and staff. If observed closely, a hotel receptionist acts as the representative of the hotel. Below is an example of the spa receptionist job description. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties. To work within a team to deliver the day to day operational needs of the hotel reception. Daily tasks may include changing light bulbs, removing waste and painting. Hotel receptionist resume sample objectives, skills, duties.

We make the hiring process one step easier by giving you a template to simply post to our site. Also in charge of maintaining a pleasant and welcoming, but efficient and professional reception area. Performs typing, mailing, faxing, fedexing, scanning or photocopying various correspondence or materials as assigned. Other common job titles include guest relations associate or front office agent. They must be able to multitask and remain calm under pressure. Though certain tasks vary depending on the sector of employment, the rest are more or less the same.

The hotel receptionist is the first point of contact between the organization and the guest. Current job listings commonly included the following duties among the core responsibilities of a hotel receptionist. Receptionist job description career advice irishjobs. Some of the most common duties of the receptionist include the following. Every office that presents itself to the public in any way requires a face to meet the public. Make sure to add requirements, benefits, and perks specific to the role and your company. Receptionist job description sample monster hiring. Spa receptionist job description example, duties, tasks.

You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. Hotel receptionist experience letter experience letters. Experience as a receptionist can kick start a career in a variety of roles. Pointing out the obvious, this is a deskbased job as the reception needs to be manned at all times. In this article we shall take a look at the qualities of a receptionist. Job title hotel receptionist responsible to shift leader reception. Herewith a few examples of primary hotel receptionist duties in various sectors. The responsibilities and duties section is the most important part of the job description. Screens and routes telephone calls and responds to inquiries from the public.

Free hotel receptionist job description sample template. Receptionist duties have expanded to include a number of other functions as companies consolidate work tasks and responsibilities to create more efficient staffing practices. A hotel receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. Spa receptionist job description example, duties, tasks, and. A receptionists major duty is to receive and entertain visitors. They confirm reservations, explain hotel amenities, give directions to rooms, and produce. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, and more. In many ways the receptionist is the glue that holds an office together. Requires a high school diploma or its equivalent with 02 years of experience in the field or in a related area. Receptionist training protocol, level 1 receptionists get the firstand sometimes onlyopportunity to convey our practice teams caring and concern for clients and patients and to make new clients feel welcome. Switch on all lights and check cleanliness of the interior, making a record of any poor.

Answer telephone calls and provide accurate information to clients. This can involve taking messages or directing calls to appropriate personnel, and even directly answering general questions from clients, customers, and others. Learn about job duties, key skills, average wages and job outlook to find out if this is the career for you. Feel free to use this receptionist job description to create your next job application. Hotel receptionist training is very important because it is the receptionist who first faces the customer or client. The points listed below, will give you a clear idea about this career. The main purposes of the hotel reception areas staff are to respond courteously to guests requests, play a part in the general running of the reception desk and. To assist in keeping the hotel reception area clean and tidy at all times. However, if you believe you have what the healthcare communities require, you can write a resume and use it for job seeking. Front desk early shift check list for receptionists user.

The main purposes of the hotel reception area s staff are to respond courteously to guests. Job description hotel receptionistfront of house general. Hotel receptionistfront of house general description the hotel receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotels vision and values on customer satisfaction. A receptionist is an employee taking an office or administrative support position. Receptionist job description, qualifications, and outlook. Welcoming guests to the hotel in a polite, friendly and helpful manner. Feel free to revise this description to meet your specific duties and requirements. In this article well show you a good hotel receptionist resume example and inspire you with some ideas on what you can write in the objective, skills, duties and responsibilities sections. To undertake the duties of receptioncashiering and reservations, making sure that the. Specific duties may include, but are not limited to the following.

The main duties and tasks that are mentioned on the hotel receptionist resume include managing reservations and checking out guest process, confirming reservations and explaining hotel amenities and services to customers, arranging and sending luggage to guests room, handling complaints. Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. Pdf duties and responsibilitie of hotel staff vivek surya. Ensure that the front and rear entrances of the building are clean. Hotel receptionist resume sample objectives, skills. Position description and essential functions receptionist.